What do the ivory-billed woodpecker, a brontosaurus, and customer service all have in common?
Some would say they have all become extinct.
There are plenty of reasons for the lack of customer service in today’s society:
- cost cutting
- inadequate training
- lack of employee empowerment
- poor motivation
Just as often, there are companies that simply don’t understand what their customers want.
The Anecdata Customer Service Review {Anecdata, for short} seeks to be a central destination to collect incidents of both good AND bad customer services from the consuming public. While there are plenty of blogs on the Internet that provide a single customer’s perspective on the quality of service, Anecdata seeks to present the opinions of the vocal majority. By collecting, editing, organizing, and analyzing your stories, these insights will be the basis for a book intended to identify what is good customer service, and what is not. Hopefully, the business community at large will take note in order to improve their service delivery. The book will be geared not only to the business community, but to the general public as well.
We’re all consumers. And everyone has a story.
Share your experiences with us by clicking the very large button.
The story may be as long or as short as you wish, and you may submit as many stories as you want.
Our goal is to collect over 1000 personal stories in 2008, with high hopes of publishing the Anecdata book before the next decade. Literally – by the end of 2009.
There is no guarantee that your story will be selected, or that it will not be appropriately edited. Of course, names of submitters will not be used without their permission.
If you have any questions about the Anecdata Project or the Project Director, please click on Contact Us.
We appreciate your interest in our Project.
Rupert M. Barkoff (yes, that’s my real name).
Project Director
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