Has customer service become extinct?
There are plenty of reasons for the lack of customer service in today’s society:
- cost cutting
- inadequate training
- lack of employee empowerment
- poor motivation
Just as often, companies simply don’t understand what their customers want.
Anecdata is a central destination to collect your customer service stories from the consuming public – both the good and not-so-good. While plenty of blogs present a single customer’s perspective on service, anecdata seeks to capture the opinions of the collective majority.
By collecting, organizing, and analyzing your stories, these insights will help us all to understand what exactly makes good customer service so good. As consumers, we’ll do our part to vocalize our thoughts, and let’s hope that businesses will take notice.